Most restaurants & cafés are losing guests because reviews go unmanaged.
MatchaOps helps restaurants respond faster, rank better, and convert more local searches into visits.
We install a simple system to respond to Google reviews and drive local guest growth.
MatchaOps
Most operators are losing revenue in plain sight
• Reviews sit unanswered for days/weeks
• 1–3 star reviews don’t get handled fast enough, if at all
• Review volume stalls
• Star-only reviews get ignored
MatchaOps
Reviews matter
Your rating + freshness + response habits influence whether people choose you.
Enter your email to get a practical 1-page primer on how Google reviews impact restaurant & café traffic.
Short, practical, written for restaurant & café owners.
MatchaOps
What we improve (measurable)
• Faster responses (same-day/next-day)
• Better rating stability
• More review volume
• More Maps conversion (trust + recency)
MatchaOps
When demand softens, reviews matter more.
MatchaOps
How it works
We start by auditing your Google profile and recent reviews to spot patterns, missed responses, and what’s driving 3-star feedback. Next we build your brand voice + response rules (including what needs approval). Once live, we run the review growth loop and keep tuning it as new feedback comes in—so it improves over time, not just on day one.
1. Audit your Google profile + recent reviews
We review your existing reviews, response history, rating trends, and profile setup to identify gaps and risks.
2. Build response rules in your brand’s voice
We define how reviews should be handled — tone, escalation rules, negative review guardrails, and when human input is required.
3. Install the review response + growth loop
Automated responses go live with guardrails, and a simple system is installed to consistently generate new reviews over time.
What this looks like in practice
• Avg response time: 5–7 days → <24 hours
• Review consistency: sporadic → every review handled
• Owner involvement: manual → hands-off
When two similar places show up on Google, the one with faster, fresher review responses usually wins.
Per location. Month-to-month. Cancel anytime.
Pricing
Built by a multi-location restaurant & café operator who deals with Google reviews every day.
Growth ($299/mo) Most popular
• Everything in Starter
• Review request system installed (QR + signage copy)
• “Ask” templates for staff + receipts/checkout
• Simple review growth tracking
• Keyword tagging (service, staff, product mentions)
• Quarterly tune-up of templates
Starter ($149/mo) Good if you just want responses handled
• AI-assisted responses to new Google reviews
• Brand voice + tone rules (so it doesn’t sound robotic)
• Escalation rules for 1–2 star reviews (flag + route)
• Star-only review handling (no-comment responses)
• Basic monthly summary: rating, volume, response time
Pro ($599/mo) For multi-location / more reporting + ops
• Everything in Growth
• Advanced reporting
• Advanced response logic (keywords, complaint types)
• Service recovery workflows for 1–3 star reviews (internal follow-up prompts)
• Competitive benchmarks
• Monthly ops call focused on business impact
Who this is for (and who it’s not)
| For | ||
|---|---|---|
| • Established restaurants & cafés | • Already receiving reviews monthly | • Owners who want reviews handled consistently |
| Not For | ||
|---|---|---|
| • New locations with no reviews yet | • Owners who want to personally reply to every review | • Businesses that don’t rely on local foot traffic |
We run these systems internally first — not theory, not an agency guessing.
Built by an operator.
Thank you
© MatchaOps